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FAQs

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How do I find the right ink for my printer?

You can find your printer brand first, then under the brand find printer series, under printer series find the printer model number. Click on the printer model number you will find the cartridges for your printer. Or simply search by the printer model or the ink toner cartridge model to find the product. Please keep in mind that some printer models are similar to each other, so kindly make sure you find the correct model number.

How long does it take for me to receive the order?

Most customers receive orders within 1 to 3 business days after we ship. However some orders may take longer due to extreme weather or other conditions that are not controllable by shipping carrier. If you do not receive the order in 10 business days please contact our customer support and we can help you track the package.

How can I track my order?

After the order is shipped you will receive an email with tracking number. If you do not receive the email please contact our customer support and we can update you with the tracking information. You can also use the order status link and enter your email address with order number to track your package.

Do you offer expedited shipping?

Yes. After you enter address information on the checkout page, you can see FedEx 2 day express shipping option. This shipping method guarantees that the package will be delivered in 2 business days(weekend not included). If you need overnight or Saturday delivery please contact customer support and we can help you with a shipping quote.

Do you have a recycle program for used cartridges?

Rather than shipping the used cartridges back to us, we find it easier and more environmental friendly for customers to recycle them locally. Many major office supply retailers can accept used and recycled cartridges. So at this time we do not offer a recycle program.

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